FLEX User Tiers

FitnessOnDemand FLEX subscription tiers are based on the maximum number of patron users allowed for your location. Below is a list of the available user tiers.

• Tier 1 (50 Users)
• Tier 2 (200 Users)
• Tier 3 (500 Users)
• Tier 4 (1000 Users)
• Custom (1000+ Users)

To adjust your user tier, an Owner or Manager user can reach out to your Customer Experience Advisor or to our support team here. Your new user cap will take effect immediately and will be reflected on your next invoice.

If you wish to reduce your user tier to a lower level, the number of active patron users to that zone will need to be first reduced to be below the new user cap. For instance, if a zone has 300 current patron users and is on Tier 2 (500 Users), in order to drop to Tier 2 (200 Users) you must first revoke access from 100 patrons to drop to 200 or fewer users. Once you do so you can reach out to FitnessOnDemand to adjust your user tier.