FLEX User Tiers

FitnessOnDemand FLEX subscription tiers are based on the maximum number of patron users allowed for your location. Below is a list of the available user tiers.

• Platinum (500 Users)
• Elite (1000 Users)
• Custom (1000+ Users)

Platinum (500 users) is included in all GROUP subscriptions. Additional tiers are add-on subscriptions for additional monthly fees.

The user tiers can be adjusted by a Zone Owner or Manager within the Management App. Go to Settings >> FLEX and click the arrow next to the current user count. The monthly cost for each tier can be found in this list.

If you wish to reduce your user tier to a lower level, the number of active patron users to that zone will need to be first reduced to be below the new user cap. For instance, if a zone has 750 current patron users and is on Elite, in order to drop to Platinum (500 Users) you must first revoke access from 250 patrons to drop to 500 or fewer users. Once you do so you can reach out to FitnessOnDemand to adjust your user tier.