Scheduled Event Did Not Play

Scheduled virtual classes will automatically play on the FitnessOnDemand system. The video display will need to be powered on and showing the FOD idle screen at the time of the scheduled event.

Past scheduled events will show on the FOD calendar as grayed out. If there is an error and a scheduled event does NOT play, the event will show a red exclamation mark "!" next to the event on the schedule in the Management App.

Overriding the Scheduled Class

If a scheduled class does not start on the main display you may want to start the class on-demand. The iPad will likely prevent you from playing an on-demand class as the scheduled event will show as "Now Playing." In order to play an on-demand class, stop the scheduled event from the admin section.

1. Tap Admin on the top-right
2. Enter the passcode 2411
3. Tap Stop video playback
4. Press OK on the popup

This will stop both a virtual scheduled class and a Live Class. Once the class is stopped, exit the admin section by tapping the X on the top-right and an on-demand class can now be played.

Troubleshooting

The most common cause of an event not playing is an issue with the internet connection to the FitnessOnDemand media hub. The media hub will download the video file ahead of scheduled events, however, the media hub does need an active internet connection in order to start the scheduled event. Please start by troubleshooting the network connectivity to the media hub by following the instructions here.

If the media hub has an active internet connection and scheduled events are not playing, please reach out to our support team here.