Fitness On Demand: Basic Troubleshooting

Problem: TV is displaying a red cloud.
Solution: The red cloud in the top-right corner of the tv screen indicates that the media hub is not connected to the local network.
1. Check that your facility's internet network is currently working on another device.
2. Verify the physical ethernet connection to the media hub and network router or switch.
3. Reboot the media hub by holding down the power button on the remote and selecting Reboot, or by unplugging the power to the media hub, waiting 30 seconds, and plugging it back in.

Problem: TV is displaying a blue cloud.
Solution: The blue cloud is displayed when the internet connection to the media hub drops below 6 Mbps. You will most likely encounter buffering, skipping videos, and/or playback issues when the internet bandwidth is this low.
1. Using the remote provided with your FitnessOnDemand system, press the Menu button to open the configuration overlay to check the internet speed on the device.
2. On the configuration overlay under Device, verify that you are using a Wired connection rather than WiFi.

Problem: The iPad kiosk is showing a login screen and the video display shows the normal idle screen.
Solution: This indicates that the FOD media hub is still paired to your zone, but the iPad must be re-paired.
1. Enter your FOD Management App login credentials.
2. Select the option stating Reconfigure this kiosk to work with an existing video player.
3. Select the facility/zone that the kiosk is in. This screen may only show up if you manage multiple zones.
4. Test a video

Problem: The iPad kiosk shows the normal video library and the video display shows a pairing code.
Solution: This indicates that the iPad kiosk is still paired to your zone, but the media hub has become unpaired.
1. Tap Admin on the top-right
2. Enter the passcode 2411
3. Select the option Replace Video Player
4. Enter the pairing code showing on your video display
5. Test a video

Problem: Fitness On Demand is not playing on the screen but instead you can see the punching girl background image. (Image below)
Solution: This indicates the FOD app is not launched. Use the arrows on the remote to hover over the blue FOD app and then press OK on the remote.

Problem: Scheduled class did not play.
Solution: If a scheduled class does not start on the main display you may want to start the class on-demand. The iPad will likely prevent you from playing an on-demand class as the scheduled event will show as "Now Playing." To play an on-demand class, stop the scheduled event from the admin section.
1. Tap Admin on the top-right
2. Enter the passcode 2411
3. Tap Stop video playback
4. Press OK on the pop-up
This will stop both a virtual scheduled class and a Live Class. Once the class is stopped, exit the admin section by tapping the X on the top-right and an on-demand class can now be played.

Problem: The system is on the correct input and the media hub is turned on, but you see “No Signal” on the TV’s.
Solution: First ensure the media hub is powered on. After confirming it’s powered on then unplug the power to the media hub, wait 30 seconds then plug it back in. If you still see “No Signal” then confirm the input is set correctly.

Control (from left to right)
Loop - The loop function is used to set a video to loop indefinitely, causing the video to restart automatically once it is complete. When active, the loop icon will have a white background on the kiosk and the icon will appear on the top-right of the video playing on your large format display.
Rewind - Jumps the video back 30 seconds
Pause - Pauses the video onscreen indefinitely. A pause icon and the video progress will show onscreen.
Stop - Stops the video. The main screen will go back to the current idle screen and the kiosk will give the option to rate the class.
Fast Forward - Jumps the video forward 30 seconds
Volume - The volume icon will expand volume controls when selected. Volume up and down controls will show the current volume on the large format display. When muted, the mute icon will show with a white background instead of the normal volume control on the iPad, and a mute icon will show on the top-right of the large format display. **Note if the volume is at zero it will also display the mute icon.

Example Images:
Punching Girl – Media Hub home screen

Media Hub (Black or Gray)