Internet Connectivity - Red or Blue Cloud Icons

You may see a red or blue cloud that appears on the top-right of your primary display. The clouds indicate an issue with the internet connection to the media hub. As a streaming product, the FitnessOnDemand hub needs to have a constant internet connection at or above 10 Mbps.

No Internet Connection - Red Cloud

The red cloud is displayed when there is no internet connection to the media hub. Selections made on the kiosk will not play, and scheduled videos may not play without an internet connection. If you see this red cloud:

1. Check that your facility's internet network is currently working on another device.
2. Verify the physical ethernet connection to the media hub and network router or switch.
3. Reboot the media hub by holding down the power button on the remote and selecting Reboot, or by unplugging the power to the media hub, waiting a few seconds, and plugging it back in.
4. Contact your IT team and/or internet service provider (ISP) to troubleshoot.
5. Contact FitnessOnDemand support.

If your media hub disconnects from the internet periodically, please make sure to contact your facility's IT team or your ISP. The media hub should maintain a network connection. If it loses connection consistently then there may need to be adjustments made at the network level, such as adjusting the DHCP lease time, to ensure that the media hub stays online.

Slow Internet - Blue Cloud

The blue cloud is displayed when the internet connection to the media hub drops below 6 Mbps. You will most likely encounter buffering or skipping videos when the internet bandwidth to the media hub drops this low. If you see a blue cloud:

1. Using the remote provided with your FitnessOnDemand system, press the Menu button to open the configuration overlay to check the internet speed on the device.
2. On the configuration overlay under Device, verify that you are using a Wired connection rather than WiFi.
   • Note: WiFi network connections can be unstable and are not supported with FitnessOnDemand. If you are using WiFi you will need to connect your device via a hardwired ethernet connection.
3. Verify that your internet plan from your ISP provides at least 10 Mbps.
4. Prioritize the FitnessOnDemand media hub in the QoS (Quality of Service) settings of your router or network switch. When multiple devices are using your bandwidth you may see a drop in overall speed to some devices. Adjusting your QoS settings will ensure that the FOD streaming receives higher priority for your available bandwidth.
   • Note: If your router is leased to your facility from your ISP you may need to contact your ISP for assistance in adjusting the QoS settings.
5. Contact your IT team and/or internet service provider (ISP) to troubleshoot.
6. Contact FitnessOnDemand support.