Red Banner on iPad

You may see a red banner at the top of your GROUP5 iPad stating that you need to make adjustments to notification settings, location settings, or reconnect to the internet. You may also see a generic "Oops" error. These permission settings will need to be set when you first set up the iPad. The permissions may also be required to be set again after an iOS update or update to the FOD app.

1. Tap Admin on the top-right.
2. Enter the passcode (This is a 4-digit passcode. Please reach out to support if you do not know the admin passcode.)
3. Once in the admin section of the app, press the home button on the iPad to go to the iPad's home screen.
4. Tap Settings.
5. Tap Wi-Fi on the left and connect to your facility's Wi-Fi network.
6. Select Display & Brightness on the left and set Auto-Lock to Never.
7. Tap Bluetooth on the left and verify that Bluetooth is on.
8. Tap Privacy on the left and select Bluetooth.
9. Ensure that FOD is enabled to allow Bluetooth access
10. Tap Privacy on the left and verify that Location Services are on.
11. Scroll down on the left and select FOD.
12. Set Location to Always and Notifications to Allow Notifications.
13. Press the iPad's home button again and launch the FOD app again.