As of January 14th, 2020, Microsoft has discontinued support for Windows 7. The FitnessOnDemand GROUP3 kiosk came factory-installed with Windows 7, and such devices have reached end of life in terms of FOD support as well.
The GROUP3 kiosks will continue to function in their current state. However, there are some caveats to consider if you plan to continue to use a GROUP3 kiosk on Windows 7.
The current content deployment system does not function on Windows 7. Any kiosks that are running Windows 7 will not receive any new videos as they are added to your FitnessOnDemand subscription. You will also not automatically receive any newly subscribed elective content. Any current videos that appear on the kiosk will continue to function as long as they are subscribed.
Microsoft may not patch security flaws with Windows 7 going forward. Any kiosks that are still running Windows 7 may be vulnerable.
What should you do to make sure that you are still able to use your FitnessOnDemand system? You have a few options.
Upgrade to a GROUP5 kiosk
The current GROUP5 kiosk runs off of a wall-mounted iPad and is a streaming product, meaning content is available immediately after release and there are no concerns about storage capacity as our library grows. There are also several new features that are only available on the GROUP5 kiosk. Please reach out to your Customer Experience Advisor directly for more information, or you can contact our support team here.
Update to Windows 10
You can update your current GROUP3 kiosk to run Windows 10. You can find the kiosk's current Windows 7 license key printed on a sticker on the inside of the kiosk. If you cannot find the sticker, the key can also be found in the registry. Windows 10 upgrades can be obtained directly from Microsoft. You can learn more here.