Service Outage

4/17/2025

Email sending has been restored and all automated emails should be working again. This includes FLEX/MA invitations, password resets, etc.

Some services are still impacted like

• Provider Portal
  • all functions after login
• MA
  • Live Class Thumbnail Upload
  • Custom Idle Screen Upload
• Live Streaming

4/16/2025

Core Services are back online including Group 5 systems, Management App, FLEX mobile/web apps and Admin Portal.

Some services are still impacted like

• Email Sending
• Provider Portal
  • all functions after login
• MA
  • Live Class Thumbnail Upload
  • Custom Idle Screen Upload
• Live Streaming

4/15/2025

Fitness On Demand is currently experiencing a system outage which is impacting the following services:

• Group 5 kiosks
  • Video Library may not load
  • On-demand and scheduled videos may not play
• Mobile App/Web
  
  • Account sign-in is unavailable

Our development team is working to resolve the issue as soon as possible. In the meantime, please do not attempt to re-pair devices or perform other troubleshooting steps. Once service has been restored the devices will begin working normally again. Updates will be posted on this page.