FOD Service Degradation - November 25th, 2020

8:00 AM CST - November 26th - Resolved

All systems have been fully functional since 3:20 PM CST on the 25th. However, it was discovered that the outage caused a number of GROUP5 iPads and media hubs be un-pair. A mass pairing was taken on any devices that were not currently paired based on a server backup. All devices should be now be paired and functional again.

Thank you for your patience and please reach out to our support team if you have any further questions.

3:20 PM CST - Monitoring

AWS has started to resolve the issues that caused the FOD outage. Log in to the Management App and FLEX portals appear to be functioning normally again. GROUP5 devices are still encountering intermittent issues.

Some GROUP5 kiosks may have become unpaired during the outage. If you see a pairing code on your media hub or a login page on your iPad. If so, please follow the instructions here to re-pair your devices.

10:05 AM CST - Identified

We have identified the cause of the issue as an outage by a 3rd party technology partner. We will continue to provide updates as they become available to us.

9:45 AM CST - Investigating

We are investigating API errors on the FitnessOnDemand platform. These errors result in issues loading the Management App, Mobile App, and GROUP5 kiosk.