Your FOD FLEX users are managed within the FitnessOnDemand Management App. New users can be invited, and access can be revoked from any of your users. Once you login to the Management App, click your name on the top-right and select Settings, then select the FLEX tab.
Note: It is very important that you ensure that all email addresses that are added are valid. We recommend using an email verification service like Neverbounce to clean large email lists. Invalid email addresses that are added to FLEX will still count towards your user cap and may increase the probability that the invites to your valid users are caught in spam/junk folders.
New users can be invited one of two ways; with the open text field or by importing a csv file. In the open text field, manually type or copy/paste a list of email addresses that you would like to invite. The emails can be separated by any common text separator, such as a space, comma, tab, line break, etc. Once you have added your list, press the Invite button to send email invites to all emails added.
Alternatively, you can import a csv list of email addresses. Make sure your csv has just one column, with a header of "Email" (case sensitive). You can download the attached template at the bottom of this article.
- Click Batch Upload
- Click Choose File
- Browse your computer and select your csv
- Click Import
If you are inviting a short list of users, you will see a popup immediately to let you know which emails have received invites. Any duplicate email addresses that have already accepted your FLEX invite in the past will not receive a new invite. If you are importing a large csv, you will see a message at the bottom of the screen to let you know that the emails are processing. You will receive an email shortly to confirm that the invites have been sent.
Your new FLEX users will receive email invites with a link to complete their user creation within the mobile app or our FLEX web portal. Their first and last names will be entered when they do so and will show up in the FLEX user list. You can find information on accepting user invites here. A user that has received an invite but hasn't accepted will show a Pending status in the list. Once they follow your link to create an account, their status will change to Accepted.
If a user is in Pending status, they have not yet accepted the user invite. You can resend an invite by first revoking their access, then adding that user again. This action will send another invitation email to the user. A dedicated Resend button will be available in the near future.
If you need to remove users for any reason, such as clearing space for new users or if your have users who are no longer patrons at your facility, you can revoke a user's access. Simply find the user in your list, press the Revoke button next to their name and email, and confirm in the pop-up. The user will receive an email to let them know that their access to FOD FLEX has been revoked.